Country manager (Singapore & Vietnam), Genesys (previous)
Electrical engineering degree from National University of Singapore; global executive MBA from Insead. Business background: B2B enterprise complex solution sales and account management, Channel sales, channel development & management in Southeast Asia. Strategic partnerships for regional key accounts. Pricing strategy formulation for multi year contracts. Experienced with contact centre software solutions focused on customer experience management, digital channels and business transformation for airlines, banks, finance companies, hotels, utilities, e-commerce, government agencies, telcos, hospitals, schools and other service-related operations.